Support & FAQ
The questions buyers actually ask.
Handling, storage, pelleting, paperwork, and the regulatory position. Written for the nutritionist, the process engineer and the person who has to defend the purchase internally.
Where the answer is inconvenient for us, it is still the answer. If something here is unclear or missing, ask — the reply comes from a person within two working days.
01
Handling and storage
What arrives, how to keep it, and what shortens its life.
How does the product arrive, and in what pack size?
As a free-flowing powder, off-white to beige, in 25 kg sacks on a pallet. It handles like a standard micro-ingredient and needs no special dosing equipment.
Every delivery travels with its batch Certificate of Analysis. Tell us if one goes astray and we will reissue it the same day.
What are the storage conditions and shelf life?
Twenty-four months below 25 °C, in the original closed sack, kept dry and out of direct sunlight. Store off the floor and away from external walls.
Viable count is protected by keeping sacks cool and dry, which is why the loading bay matters as much as the warehouse. Stored to those conditions, a sack holds its declared count for the full twenty-four months.
Is an opened sack still usable?
Yes, if it is reclosed properly and used within the stated shelf life. Fold and clip the liner after each use to keep moisture out. Free-flowing powder is the sign of a sack in good condition, so reject any material that has caked.
02
Pelleting and mill compatibility
The questions your process engineer will ask before your buyer does.
Will Ekoshield survive our pelleting line?
Ekoshield is built for the mill. The organisms are spore-forming, at least 80 per cent of the material is delivered in spore form, and the label figure is greater than 95 per cent survival at 90 °C for 30 minutes. No post-pellet liquid application line is required.
That figure comes from defined conditions, and in a working mill steam quality, retention time and die friction all matter. Send us your actual conditioning temperature and retention time and our technical team will tell you plainly whether we expect the specification to hold.
Where does Ekogrow fit in the mill?
Ekogrow is a lactic acid bacteria consortium, and it is at its best in mash, as an on-farm top-dress, and in the drinking line as Ekogrow Sol. The Sol presentation is the route we recommend wherever feed has already been through conditioning, and it reaches every bird that drinks. Send us your process and our technical team will specify the route that suits your line.
Is it compatible with our coccidiostat, acid or enzyme programme?
We answer this one premix at a time, because that is the level at which the answer is defensible. Every coccidiostat, organic acid and enzyme programme is its own case.
Send us your premix specification and we will tell you what we know from direct data, what is extrapolated from the literature, and which combinations remain open questions in the field.
What is the inclusion rate?
Inclusion rates are issued under specification, because the right figure depends on species, stage and the ration it is going into. Tell us those three things and our technical team will give you the figure for your ration.
03
Documentation
What we will send you, and how quickly.
How do I get a Certificate of Analysis?
A CoA is issued with every batch and travels with the delivery. If you need the current CoA before ordering — for a specification file, a customer audit or a due-diligence pack — ask and we will send it. There is no gate and no form to fill in beyond telling us who you are.
How do I request the technical dossier?
Email info@ekome.co.uk, or use the enquiry form, and say which product and which production stage you are working on. We respond within two working days.
The dossier contains the strain designations, the declared viable count and its method, inclusion guidance, stability data, and the reference list behind every mode of action we describe. It also carries our own read of where the species-level evidence stands for each organism in the formulation, organism by organism.
Where do the performance figures on this site come from?
Every performance figure on this site is published, peer-reviewed work by independent research groups using their own strains, and it is attributed to them wherever it appears. Our own commercial trial programme begins with our launch partners, and we design those trials together with the partner.
04
Evaluation, trials and supply
What we can put in your hands today.
How does an evaluation start?
It starts with a technical conversation. EKOME is pre-launch and our first material goes to launch partners, so the useful first step is a specification and a trial design built around your own unit.
The evidence work is already done: we read 189 full texts and found 32 published trials on our species before a single organism went into a formulation. Our technical team will take you through what that established for your species and your stage, go through your mill conditions with you, and design a trial worth running.
Will you help us design an on-farm trial?
Yes, and we would rather you ran one than took our word for anything. We will work with your nutritionist on house allocation, control arrangement, the measures that matter and the run length needed for a difference to be readable.
We also ask that you agree with us in advance what would count as no effect. A trial that can only produce good news is a marketing exercise.
We are a distributor. How do territory conversations work?
Send a commercial and distribution enquiry describing your territory, the customers you serve and the technical support you can provide locally. Our markets are Ghana and the United Kingdom. We would rather have one distributor who can answer a nutritionist’s question than five who can only move pallets.
Where are the products manufactured?
In the United Kingdom. Manufacturing site details and quality documentation are provided with the technical dossier under the usual confidentiality arrangements.
05
Regulatory position
The regulatory position, in full.
What kind of product is this, legally?
A zootechnical feed additive in the functional group gut flora stabilisers, under Regulation (EC) No 1831/2003.
That classification governs what we may tell you, and we work strictly inside it. We may say the product is intended to stabilise gut flora, support zootechnical performance and feed conversion, support nutrient absorption and promote a healthy microbiome. Those are the claims we make, and they are the claims we evidence.
Are your products authorised or registered?
Our range ships today on the classification set out above, and the register holds no authorisation in EKOME’s name. We will publish the scheme, the number and the holder on this page the day that changes.
Authorisation under Reg. (EC) No 1831/2003 attaches to a specific strain, held by a specific holder, for specific species and conditions of use. It is granted per strain and per holder, which is why we direct you to the register entry itself and to the holder named on it.
If your specification requires an authorisation number today, say so in the first email and we will give you our position straight away, so your compliance review has the answer up front.
What certifications do you hold?
Our policy is to name the scheme, the certificate number and the issuing body for every certification we hold, so that you can verify it independently. That is the form in which a badge means something, and it is the form in which ours will appear on this page.
Why do customers interested in antibiotic reduction come to us?
Reducing reliance on antibiotics is one of the most common reasons customers approach us, and gut flora stabilisers are one of the categories that exists to serve that interest. What we claim for our products is what the classification permits and the evidence supports: stable gut flora, better feed conversion and supported nutrient absorption. Any change to a veterinary treatment programme is a decision for your veterinary surgeon, on your birds.
Still stuck
Send us the awkward one.
The questions we most want are the ones beyond this page — a conditioning temperature that worries you, a premix interaction nobody has tested, a claim from another supplier you would like checked. We answer within two working days, and we tell you the limits of what we know.